Questions & Answers

When will I get my order?

Everything on the site is custom made to order (except items marked as ready to ship). Please allow ten (10) business days after proof approval (if applicable) for your items to ship. Make note that this time does not include shipping time. Local pickup in Patchogue, NY is available. 

CUSTOM VEILS ARE NOT INCLUDED IN THIS TIME TABLE. DEPENDING ON THE LEVEL OF DETAIL REQUESTED LEAD TIMES MAY BE UP TO ONE MONTH. SEE INDIVIDUAL LISTINGS FOR MORE DETAILS.

What is a proof approval, when will I get it, and why do I need it? 

A proof serves as a visual aide to check over the order you have created and will be sent to you within 24 hours after checkout. Most of the time this is necessary for custom vinyl work in order to allow you a final look at your product before it goes into production. Take this opportunity to check dates, names, spelling, colors and font choice. Please make a note that we are not responsible for incorrect information on an approved proof. Should you notice an error after proof approval please get in touch with us immediately by calling or texting 631-627-1413 or emailing contact@jacqandash.com . If the item has not yet been made we will be happy to make the correction. The ten day period to ship starts after the final proof has been approved.

I waited too long! Can I still order something?

Time got away from you? We've been there too. We try to keep a few items on hand for customers in a pinch, however what we have is always changing. Please get in touch with us as soon as possible and we will be happy to go over your options with you! 

What kind of crystal do you use? 

All of our custom made items are made with Swarovski Crystals. Novelty items such as sashes and booty bustles are made with glass or acrylic crystal in order to keep the prices low. If you have any questions about our materials please send an email to contact@jacqandash.

What I want isn't on the site, will you make it? 

We are always excited for new ideas! Please email us at contact@jacqandash.com to discuss your vision!

Do you accept returns?

All of our custom ordered work is non-refundable. Should you have an issue with the craftsmanship or material prior to your event date, please get in touch with us at contact@jacqandash.com so we can work to make it right. We do our best to inspect everything we make to ensure only the highest quality work leaves our shop.